If you have an e-commerce store based on Prestashop, and you offer customer service for the resolution of doubts, it is best to implement a chat to give agility to the answers to customer questions. Studies have shown that poor customer service is one of the leading causes of store abandonment. In Prestashop, we can implement different modules to provide this support so that your customers have help in real-time through these Addons for Prestashop.
Users highly value this type of service, since the consumer has become very demanding and wants immediate and current solutions, the chat becomes a fast method that increases conversions and
Modify Chat Online
It is the official module developed by Prestashop itself, we do not need to subscribe to be able to respond directly to customers and thus improve the relationship with them, it integrates in a simple way since Prestashop has not taken into account, but the best as we indicated to you is that you do not have to pay for use or for an agent.
Among the main features of these official Addons , we have:
- The interface is very easy to use and adapts to the store, both in administration and on the sales side.
- It has an online chat mode, when we are connected we can communicate directly with customers through a chat window.
- In offline chat mode, when we are offline, customers can send you messages and we can reply via email.
Módulo Oct8ne – Live Chat con co-visor
For those of you who don’t know, Oct8ne is an application to try to sell more, one of the functions it has is the chat, it goes a bit out of the norm since it includes more visual options that you can have on one side the options of text that always appear in a chat and on the other hand, another window where the customer can view the product and see what we do, in this way we can interact with him and offer more graphic or powerful explanations to try to close the sale.
- It has been created by the developer community. It allows us to assist customers through images and videos in the purchase process.
- The customer can see the product in real-time .
- You have the customer’s purchase history, which allows us to know their preferences.
- We can communicate with customers through the phone, on social networks, online, or by email.
Módulo Live Chat Pro + WhatsApp + Helpdesk
This module has been created by another official Prestashop agency outside of Spain and is one of the most downloaded chat modules of the Prestashop Addons, the main feature of this module is its versatility, since it includes Chat, Whatsapp, and Helpdesk, and the best of all no monthly subscriptions, everything stays within your store.
- It also allows you to chat with visitors, know their behavior within the page, and know their geolocation through Google Maps.
- We only have to buy the module, then there are no monthly fees or subscriptions.
- We can respond online through chat windows, sliders, or PopUp.
- If you are offline you can reply by email.
- Integration with the WhatAPP API from where you will receive all the messages and you will be able to respond easily from your computer.
- Available for multi-store.
LivePerson module – Livechat and messaging
LiveEngage is a new way of talking to our users where the user decides how he wants to talk to the store, currently, it has chat, SMS or messaging, any of the 3 ways can be attended through your computer.
- It has been developed by the developer community itself, it allows the connected user to speak through a chat window, messages, or SMS from their computer or mobile phone.
- We have easily visible buttons for users to ask to speak
- We can see the user’s activity on the page, to be able to send you offers or recommendations before you leave the page.
- You can use it from anywhere with the mobile application.
- It makes us report and report in real-time of the store.
Módulo Live Chat by Zendesk
Personally, it is the option that we like the most, Zendesk is a platform that brings together the best services to try to improve our relationships with customers, its chat service is the same as that of Zopim, which was one of the first and that works better Currently, it is also integrated with a ticket system and with another telephone service system, possibly the most powerful option of all.
- Also created by the community of program developers, it allows us to easily communicate with visitors through the Internet, chat, or messaging.
- We receive real-time metrics and analysis of sales and visits to your website.
- We can respond to customers on their same channel, be it social media, phone, or email.
- Through the mobile application, you can serve customers from any device and at any time.
- Paid per agent, monthly subscription.
- It allows you to launch automatic triggers to attract the attention of customers.
Tawk. to module – Integrated real-time chat – Multilanguage
It is a very simple chat module but it is useful without any problem, it is free, it does not require a subscription, but if you buy the module, and it integrates very easily with our Prestashop store, you have everything you need to start using a system of PrestaShop.
- Allows you to chat with customers in real-time.
- The module is purchased and you no longer have to make any payment.
- We have 49 languages, to be able to apply it to all types of stores.
- Free applications for Android, Windows, or Mac, to be able to communicate from any device.
- We know the history of the users for better attention.
- Predefined responses for faster assistance.
If you have a Prestashop online store, you absolutely need a chat module, in order to provide quality customer service. This service allows us to increase user conversions and reduce the number of customer complaints since they have an assisted sale throughout the process. Do you already have a chat module? What is the biggest advantage you find in these modules?
Editorial Team
